Return & Refund Policy

At A BRAND HUB, customer satisfaction is our priority. If you receive a product that doesn’t meet your expectations, we offer a simple and transparent return, exchange, and refund process. Please read the policy below before placing your order.

Accept Exchange?

✅ Yes, we accept exchanges

✅ We offer product exchanges subject to the conditions mentioned below.

Exchange Procedure

Submit your exchange request within 7 days of receiving your order.
 Our courier partner will arrange the pickup from your delivery address.
After the item reaches our warehouse, our quality team will inspect it.
 And product passes the inspection, your replacement order will be dispatched within 24–48 hours.
You will receive updates through Email or WhatsApp during the process.

Return Policy:

We accept returns only if the product meets our return eligibility requirements.

 Return Eligibility:

The product must be:

 Unused and unworn.
In its good packaging with all tags attached.
Free from damage, stains, or alterations.
Returned with all accessories, if applicable.

Return Request Period:

Return requests must be submitted within 7 days from the date of delivery.

Requests made after this period may not be accepted.

 Mandatory Unboxing Video:

To ensure a smooth claim process, an unboxing video is compulsory.

The video should:

Start before opening the parcel.
 Clearly show the package label.
Capture the complete unboxing without any cuts or edits.
Clearly display any damage, defect, or missing item.

Claims without unboxing video may not be approved.

 Quality Inspection:

Once your returned product reaches our warehouse, our inspection team will verify its condition.

 Refund Processing:

After your return is approved and verified, the refund will be initiated within 5–7 business days.

Processing time may vary depending on your bank or payment provider.

Refund Method:

Prepaid Orders: Refunds will be credited to the original payment method.
Cash on Delivery (COD): Refunds will be transferred to the bank account or UPI ID provided by the customer.

Non-Returnable Items:

The following items are not eligible for return or exchange:

Products damaged due to customer misuse.
 Items returned without good packaging or tags.
Products requested after the return period has expired.
Free gifts, promotional items, or clearance sale products (unless damaged or incorrect).

Need Assistance?

If you have any questions regarding your order, our support team is always ready to help.

📧 *Email:* help@abrandhub.com

📱 WhatsApp: +91 8134813150

🕙 Support Hours:

Monday – Saturday | 10:00 AM – 6:00 PM

Thank you for shopping with A BRAND HUB. We appreciate your trust and are committed to providing genuine products, secure shopping, and reliable customer support.