Payment Policy

At A Brand Hub, we aim to provide a safe, convenient, and transparent payment experience for every customer.

1. Accepted Payment Methods

A Brand Hub may provide one or more of the following payment options during checkout, depending on availability:

• Credit Cards

• Debit Cards

• UPI

• Net Banking

• Wallets

• Other payment methods made available through our authorized payment service providers

The payment options available to a customer will be displayed during the checkout process.

2. Secure Payments

Payments made through A Brand Hub are processed through secure payment channels and authorized payment service providers.

A Brand Hub does not request or ask customers to share their complete card number, CVV, PIN, OTP, banking password, or other confidential payment credentials through email, phone calls, social media, or messaging platforms.

Customers should never share OTPs, PINs, passwords, or payment credentials with anyone claiming to represent A Brand Hub.

3. Payment Authorization

An order is considered successfully placed only after the payment has been successfully authorized and the order confirmation has been generated.

A payment attempt may be declined or remain pending due to reasons including:

• Bank or card issuer restrictions

• Incorrect payment information

• Insufficient funds

• UPI or banking service interruptions

• Payment gateway or network issues

• Security or authorization checks

If a payment is unsuccessful, customers may retry using an available payment method.

4. Payment Confirmation

After successful payment and order creation, customers may receive an order confirmation through the contact information provided during checkout.

Customers are advised to retain their order confirmation and payment reference details until the order has been successfully delivered.

5. Failed or Pending Payments

If money has been deducted from the customer’s bank account but the order has not been confirmed, the payment may still be under processing by the bank or payment service provider.

In such cases, customers should avoid making repeated payments immediately.

If the order is not confirmed after the payment status is updated, please contact A Brand Hub customer support with the relevant order or payment reference details.

Any eligible amount received by A Brand Hub for an unsuccessful order will be handled in accordance with the applicable refund process.

6. Duplicate Payments

If a customer accidentally completes more than one payment for the same order, please contact A Brand Hub customer support as soon as possible with the relevant payment references.

After verification, any eligible duplicate payment may be refunded to the applicable original payment method.

7. Refunds

Where a refund is approved under our Return & Refund Policy or Cancellation Policy, the refund will generally be processed through the original payment method used for the transaction.

The time required for the amount to reflect in the customer’s bank account, card, UPI account, or wallet may vary depending on the payment provider and financial institution.

8. Payment Information

A Brand Hub does not intentionally store sensitive payment credentials such as card PINs, CVV numbers, OTPs, or online banking passwords.

Payment-related information may be processed by authorized payment service providers for the purpose of securely completing transactions.

9. Currency and Pricing

All product prices and applicable charges displayed during checkout will be shown before the customer completes the payment.

Customers should review the final order value, shipping charges, applicable taxes or other applicable charges, and payment method before confirming the order.

10. Payment Disputes

If a customer believes that a payment has been incorrectly charged, duplicated, or otherwise processed incorrectly, they should contact A Brand Hub customer support with the order number and relevant payment reference.

We will review the transaction and coordinate with the relevant payment service provider where necessary.

11. Fraud Prevention

A Brand Hub may conduct reasonable verification or security checks where necessary to protect customers and prevent unauthorized or fraudulent transactions.

An order may be delayed, cancelled, or refunded where a transaction cannot be reasonably verified or appears to involve unauthorized activity.

12. Changes to Payment Policy

A Brand Hub may update this Payment Policy when required due to changes in payment methods, payment service providers, security practices, or applicable requirements.

The latest version will always be published on this page.

13. Contact Us

For payment-related questions, failed transactions, duplicate payments, or refund queries, please contact A Brand Hub through the Contact Us page on our website.